New Baji FAQ – Answers to all your questions

New Baji is strictly for users aged 18 and above. Minors are not permitted to register. If an age discrepancy is found during verification, the account will be permanently closed.

KYC (Know Your Customer) is an identity verification process. Before making a withdrawal, you need to submit a photo of your National ID or passport. This keeps your account secure and helps prevent fraud. KYC approval typically takes 1–24 hours.

No. Only one account is permitted per person. If multiple accounts are detected, all bonuses may be cancelled and the accounts closed.

Some details can be updated directly in your account settings. To change your name or date of birth, please contact support and submit the required documents.

The minimum deposit at New Baji is BDT 500. Multiple payment options are supported, including Mobile Banking, internet banking, and e-wallets.

For mobile banking or online payments, your balance is usually credited within 1–5 minutes. Occasionally, payment gateway delays may cause it to take a little longer. If it has not reflected within 30 minutes, please contact support with your transaction ID.

Once KYC verification is complete, withdrawals are usually processed within 1–4 hours. Bank transfers may take 1–3 business days. Processing times may be slightly longer during peak periods.

The minimum withdrawal amount is BDT 500. Withdrawals from bonus funds require the applicable wagering conditions to be met first. For full details, Terms and Conditions on the page.

New Baji does not charge any transaction fees. However, your payment service provider may apply their own charges. Please review the terms of your chosen payment method before making a withdrawal.

After registering, select the bonus option when making your first deposit. A bonus of up to 100% is available on your first deposit. The bonus must be claimed within 7 days of registration.

A wagering requirement means you must place a specified amount in bets using your bonus funds before you can withdraw. For example, a BDT 1000 bonus with a x5 wagering requirement means you need to wager BDT 5000. Terms vary by bonus.

Free Spins are generally valid on specific slot games only — they will work on whichever games are listed in the bonus offer. Any winnings from Free Spins are subject to wagering requirements before you can make a withdrawal.

Share your referral code with a friend. When they register using your code and make their first deposit, a referral bonus will be credited to your account. Referral bonus amount and terms on the Promotions page here.

New Baji offers Sports Betting (cricket, football, tennis, and 30+ more sports), Live Casino (baccarat, roulette, blackjack), slots (500+ titles), bingo, virtual sports, and much more.

Live Betting, or in-play betting, lets you place bets while a match is in progress. Odds update in real time with every moment of the game. Head to the "Live" tab in the Sports section to see all ongoing matches.

RTP (Return to Player) is the percentage a slot game pays back to players over the long term. For example, a 96% RTP means that for every BDT 100 wagered, an average of BDT 96 is returned. New Baji slots typically have an RTP of 94–97%.

Betting limits vary by game and market. In Sports Betting, the minimum stake typically starts from BDT 50. Maximum limits depend on the specific event and market. In Live Casino, table limits also vary.

The New Baji app is available for both Android and iOS. Platform Page can be downloaded directly. Android users should download the APK file and install it.

If you have trouble installing the APK on Android, enable "Unknown Sources" or "Install Unknown Apps" in your device Settings. On iOS, try using the Safari browser. If the issue persists, contact our Live Chat support.

Yes, you can play directly at newbaji.vu from any browser on mobile or desktop — no app required. The website is fully optimized for mobile, though the app does offer a smoother overall experience.

Yes, New Baji is a trusted, internationally licensed platform. All data is protected with 256-bit SSL encryption, payment processes are fully transparent, and regular third-party audits are conducted.

The fastest way to reach New Baji support is via Live Chat on the website, available 24 hours a day. You can also contact us by email at [email protected].

Under "Responsible Gaming" in your account settings, you'll find deposit limits, session timers, cooling-off periods, and self-exclusion options. For more details, Responsible Gaming Page here.

If you suspect unauthorized access, change your password immediately and notify our support team via Live Chat. We will promptly place a temporary lock on your account and launch an investigation. Keeping 2FA enabled going forward will help prevent this from happening again.